Discovery & Diagnostic
- Duration
- 2–3 Weeks
- Time to First Deliverable
- 5 Working Days
- Depth
- Diagnostic
- Required Inputs
- Process documentation or SOPs
- Read-only access to core systems (ERP, CRM, ticketing)
- 1–2 hours of stakeholder interviews per process
- Any existing automation or AI inventory
- Expected Outputs
- Evidence-based process map (as-documented vs. as-run)
- Structural friction inventory across the 12 competencies
- AI-suitability classification per process step
- Prioritized opportunity backlog with rough ROI
- Ideal For
- Leaders who don't yet have an evidence-based picture of how the organization actually operates, or where AI can create measurable leverage.